Order Taking Services

Outsource order taking services to PCITS and your clients’ orders will be handled properly and with the utmost care.

A large section of the global population benefits from the convenience of placing an order from the comfort of their home or place of business. Before placing an order, most customers wish to receive information, clarify any doubts, and discuss features over the phone. Speaking with a qualified live operator offers customers the confidence to purchase the product. Investing in an efficient call center for order-taking service can be a beneficial decision for your company.

Outsourcing order-taking services to a call center provider will ensure that your product is sold efficiently while your firm focuses on marketing the product and promoting the brand/business. Order-taking contact centers are specialized for order-taking answering services in order to maximize product up-selling. Only skilled and qualified live operators are capable of turning phone calls into actual sales. Here, PCITS stands out as the top choice.

Benefits of outsourcing order taking services

PCITS can help you meet your sales and customer service goals. When you outsource order taking services to PCITS, you will receive the following advantages:

24×7 services – Our 24×7 monitoring of the telephone/toll-free lines ensures that you don’t miss out on any customers and that no customers are kept waiting because the staff number is proportionate to the demand and can be modified according to changing advertising and promotion patterns.
Intensive training protocols – Our thorough live operator training ensures top-notch service and the target sales closing.
Tailored services – We provide the customer with customized, high-quality services, as well as a customized database of any size product catalog, product description, pricing, and extra features. This database is updated regularly in accordance with the needs of the customer.
Services for accepting orders online – We combine online and live order taking services. We are equipped to deal with a large volume at any given time.
Modern technology – PCITS is up to date with modern technologies and can handle enterprises of any size, including small, medium, and large ones. The phone answering service can be set up quickly so that orders can be taken right away.
Streamlined solutions – We are able to offer streamlined call and sales reporting instantly or on a regular basis.
Convenient message delivery options – We offer message delivery options in fax, pager, email, or downloaded file formats.
Comprehensive order processing methods – We offer a wide choice of order processing techniques, including different shipping and payment alternatives, order fulfillment and status checks, credit card authorizations, and so on.

Why outsource order taking services to PCITS?

At PCITS, we offer a variety of services, including online order taking from your website, up-selling, cross-selling, and customer service calls. Our goal is to consistently convert sales into up-selling and cross-selling targets. By choosing PCITS, you’ll be able to keep your existing customers while also attracting new ones.

At PCITS, the order takers are proficient at their work and have received thorough training. They will be further taught based on your requirements and policies to deliver a tailored and efficient response to your customer. Our customer service representatives will work hard to ensure that your clients are completely satisfied by thoroughly understanding your products and services. As and when needed, our operators will familiarize themselves with new products or services that you are offering.